Return & Refunds

We hope you love each item you receive, if not we’re here to help!

Return

Returns are accepted if the item is broken or damaged upon receipt. In case of damage, the return is completely free. The item must also be in its original packaging and unused. 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt that you would have received on your email after placing the order on the website or any other proof of purchase. Our team is available 24/7 to assist you with the return process you can send an Instagram DM @cristinejewels  

Refunds

Once your return is received and inspected, we will send you a DM to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the amount would be transferred through internet banking to any of your accounts in a bank or easypaisa. Please note that the transfer would take additional 2-3 working days.

Shipping

All the items are to be shipped by customers for return through any of their desired courier service. Please note that the cost of return is to be borne by the customer.

For Further Queries

Contact us at @cristinejewels